Churches Care Privacy Statement

This Privacy Statement describes how The Flourish Cooperative (“TFC” or “we”) collects, uses, shares, and safeguards personal information in connection with the operation of the Churches Care program. It applies when you interact with us by visiting the Churches Care website (www.churchescare.com), as well as any other website where our Churches Care webform is located, or from any other Churches Care partner website that references this Privacy Statement.

The Churches Care program matches individuals seeking assistance on a range of issues with a supportive, caring, and compassionate responder. 

The Flourish Cooperative is a registered not for profit 501(c) organization.

CATEGORIES OF  PERSONAL INFORMATION WE COLLECT

Personal information refers to information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information that we collect:

  • Contact Information/Identifiers, including name, zip code, and phone number
  • Device Information and Other Unique Identifiers, device identifier, internet protocol (IP) address, or similar unique identifiers.
  • Geolocation Data, including information that permits us to determine your location, such as if you manually provide location information or enable your mobile device to send us precise location information.
  • Sensitive category personal information (where permitted and in accordance with applicable law), the provision of the sensitive personal information is voluntary and collected by us with your consent.

HOW WE COLLECT PERSONAL INFORMATION

We collect your personal information in the following ways, pursuant to applicable law:

  • Directly from you when you submit your information on the Churches Care website, or at a website where our Churches Care webform may be located, or on another Churches Care partner website where this Privacy Statement is referenced.
  • Through Our Use of Cookies and Other Automatic Data Collection Technologies, when you visit the Churches Care website. We or third parties that we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see “Cookies and Similar Tracking Technologies” section below.

USE AND PROCESSING OF PERSONAL INFORMATION

We use your personal information for the following business purposes (“Processing Purposes”) associated with our general business operations. We may collect your personal information:

Providing Churches Care Services

  • To enable you to access and use the Churches Care websites and to connect you with a responder, at your request.
  • Submit your personal information on any website where our Churches Care webform might be located, or other Churches Care partner website where we reference this Privacy Statement.

Communicating With You

  • To communicate with you about your request to connect and to respond to your requests, questions, comments, and other inquiries.
  • To send you our blog newsletter and emails.

SMS Messaging

  • Send SMS (text)  messages to users who have opted in including, but not limited to, the following: announcements and reminders; updates, partner content, responses to prayer requests and stories from individuals; notes of encouragement; answers to questions received; message series with devotional or other content; and periodic surveys
  • You can cancel the SMS service at any time. Just text “STOP”, “END”, “QUIT”, “CANCEL” or “UNSUBSCRIBE” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, text “START” to opt back in and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly as described below in our Contact Information section. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary and will also depend on the number of times you contact us or request a response. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please see our Contact Information Section below

Analytics and Administration of Website

  • To administer, maintain, evaluate, and improve our website and the Churches Care program.
  • To conduct research and analytics related to our website and the churches Care program, including combining any or all of the information that we collect or obtain.

Legal Obligations

  • As we believe to be necessary or appropriate to: (a) comply with judicial proceedings, court orders or legal processes, or to respond to proper governmental request or investigation; (b) detect, prevent, or otherwise address fraud, security, or technical issues; (c) protect against malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions; (d) protect against harm to the rights, property, or safety of individuals seeking assistance or the public; and (e) protect the health and safety of users of our website and the Churches Care program.

With regard to sensitive personal information, we only use the sensitive personal information you provide with your consent to facilitate your connection with a responder.

DISCLOSURE OF PERSONAL INFORMATION

In addition to the specific situations discussed elsewhere in this Privacy Statement, we may disclose personal information in the following situations, as permitted by applicable law:

  • Service Providers. We disclose personal information to service providers as necessary for them to assist us with our business operations and provide services to us, subject to appropriate confidentiality and data protection agreements. Among other things, service providers assist us with website hosting, data storage, data analytics, helping with addressing security, fixing errors, processing payments, providing identity verification services, providing technical support, sending communications (including SMS/text messages), and other activities related to the management of the Churches Care program.
  • Compliance with Law and Protection of Legal Interests. We may disclose information for legal reasons as we believe to be necessary or appropriate to: (a) satisfy any applicable law, legal process, or proper governmental request; (b) detect, prevent, or otherwise address fraud, security or technical issues; (c) protect against harm (whether tangible or intangible) to the rights, property, or safety of Gloo, our users, or the public as required or permitted by law; and (d) establish or exercise our rights, defend against a legal claim, and investigate, prevent, or take action regarding possible illegal activities or a violation of our policies. We may also disclose personal information to law enforcement or other regulatory authorities to protect the health and safety of the Churches Care program participants or other individuals or as we otherwise deem necessary.
  • Change of Ownership  We may disclose information to a potential or actual buyer in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), including any due diligence related to such a transaction.
  • De-identified or Aggregate Information. We may aggregate and anonymize information you provide to us in such a way as that it will no longer be identifiable to you. This data may be used for statistical, analytic, and administrative purposes, including analyzing our website traffic and trends, tailoring our website or conducting product analysis.  We may share anonymized or aggregated data at our discretion, in accordance with applicable laws.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

COOKIES AND SIMILAR TRACKING TECHNOLOGIES 

We use cookies and similar tracking technologies, including pixel tags or web beacons (collectively “Tracking Technologies”), to collect certain information on our website. We also permit certain third parties to use cookies and similar tracking technologies to collect information about your use of our websites on our behalf and at our direction. 

We differentiate between Tracking Technologies that are essential for the technical features of the Services and optional performance and analytics and advertising & social medial Tracking Technologies. We describe all of these Tracking Technologies in our Cookie Settings preference manager, which is available in the footer of all our websites. Depending on your location and applicable laws, we may give you the option of adjusting your preferences with regard to the categories of Tracking Technologies we use. When this option is available, you can configure your personal settings on our Cookie Settings preference manager, available in the footer on all the Churches Care website or other websites we control where such Tracking Technologies are utilized. If you use a different device to access the website, you may need to manage your settings for each separate device you use.

YOUR CHOICES

  • Targeted Advertising: You can opt out of our use of Targeted Advertising & Social Media tracking technologies by changing your settings in our Cookie Settings Preference Manager, which is available in the footer of all of our websites.
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  • Withdrawing your Consent to our use of Sensitive Category Personal Information:  If you have consented to our use of your personal information to connect you with a responder, you may withdraw this consent by sending a request to privacy@flourishcooperative.com.

HOW WE PROTECT PERSONAL INFORMATION

We have implemented measures intended to protect your personal information from unauthorized access, use, or disclosure. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. In the event that we are required by law to inform you of a breach to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

HOW LONG WE RETAIN PERSONAL INFORMATION

We retain personal information about you and your request to connect with a responder via the Churches Care program for as long as is needed to fulfill our legitimate business purposes outlined in this Privacy Statement. The specific periods for which we keep information about you vary depending on the nature of the information, why we need it, and whether the personal information is de-identified. We also consider the minimum necessary retention period prescribed by applicable laws, recommended by industry standards, and stated in contracts and other legal obligations.

CHILDREN’S PRIVACY 

The Churches Care program is not intended for persons under 13 years of age. We do not knowingly collect or maintain personal information from persons under 13 years of age. If we learn that we have collected personal information from persons under 13, we will take appropriate steps to delete this information. 

THIRD PARTIES AND LINKS TO OTHER WEBSITES AND SERVICES

The Churches Care website may contain links to websites, content, or services owned or operated by third parties. Please note, we have no control over the privacy practices of websites or services that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or disclosed. 

The Churches Care website may include plugins, widgets, or other features offered by social media platforms and networks, such as Facebook and Instagram. If you choose to use these features, certain information may be disclosed to or collected by those social media companies. For more information about the privacy practices of those social media companies, including what information may be collected and disclosed, please review the privacy policies and terms of the applicable company. 

The Churches Care website may also include functionalities and/or services provided by third parties. For example, some of our websites utilize the YouTube API Services to provide video content. When you interact with the YouTube functionality available through one of our websites, you will be subject to the YouTube Terms of Service (https://www.youtube.com/t/terms) and Privacy Policy (http://www.google.com/policies/privacy). We also use Google Places API on the Churches Care website to make it easier for our users to perform place-related searches and to fill in address details automatically. The data collected by this feature is subject to Google’s Terms of Service, located at: https://www.google.com/intl/en/help/terms_maps.html; and Google's Privacy Policy, located at: https://www.google.com/policies/privacy/. 

CHANGES TO THIS PRIVACY STATEMENT 

We may update this Privacy Statement from time to time to reflect changes to our practices, technology, legal requirements, and other factors. When changes are made to this Privacy Statement, they will become effective immediately upon posting. You can check the date at the bottom of this page to see when this Privacy Statement was last revised. We encourage you to review this Privacy Statement periodically for the latest information on our information processing practices.

To the extent that our Privacy Statement changes in a material way, the Privacy Statement that was in place at the time that you submitted personal information to us will govern that information. 

CONTACT INFORMATION

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information. 

The Flourish Cooperative

4811 Northlake Blvd

Palm Beach Gardens, FL  33418.

privacy@flourishingcooperative.com

Effective: October 10, 2024